<h2>Privacy Policy</h2><h2>The Scope of This Policy</h2><p>This policy applies to all MXDrive users, including Riders and Drivers (including Driver applicants), and to all MXDrive platforms and services, including our apps, websites, features, and other services (collectively, the “MXDrive Platform”). Please remember that your use of the MXDrive Platform is also subject to our Terms of Service.</p><h2>The Information We Collect</h2><p>When you use the MXDrive Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services and optional programs in which you participate, which we may combine with other information we have about you.</p><h3>A. Information You Provide to Us</h3><p><strong>Account Registration.</strong> When you create an account, we collect your name, email, phone number, and payment information. You may add extra info like a photo, saved addresses, or pronouns.</p><p><strong>Driver Information.</strong> If you apply to be a Driver, we collect your name, contact details, birth date, ID numbers, driver’s license, vehicle and insurance information, payment and tax information, and possibly permits or licenses depending on location. We may also request identity confirmation later (e.g., photo).</p><p><strong>SOS Contact Information.</strong> We collect contact list permission to add SOS contacts for Rider and Driver apps.</p><p><strong>Ratings and Feedback.</strong> We collect all information you provide when rating or reviewing Riders/Drivers.</p><p><strong>Communications.</strong> When you contact us or we contact you, we collect message content and attachments.</p><h3>B. Information We Collect When You Use the MXDrive Platform</h3><p><strong>Location Information.</strong></p><p>Riders: Precise location from app open until the ride ends. MXDrive also tracks scooters/e-bikes.</p><p>Drivers: Precise location in driver mode and briefly after, to detect incidents.</p><p><strong>Usage Information.</strong> Includes ride details (date, route, payment, promo codes) and app/web interactions.</p><p><strong>Device Information.</strong> Device model, IP, browser, OS, carrier, settings, app installs, identifiers, push tokens. Drivers’ sensor data (speed, direction, acceleration, etc.) may also be collected.</p><p><strong>Rider–Driver Communications.</strong> Calls and texts may be facilitated by a third party. We log phone numbers, times, and SMS contents. Some calls may be monitored/recorded with notice.</p><p><strong>Address Book Contacts.</strong> With permission, we store names and contact details from your address book.</p><p><strong>Cookies &amp; Analytics.</strong> We use cookies, pixels, analytics (e.g., Google Analytics), SDKs, and other technologies to improve safety, measure engagement, show ads, and save preferences. Session cookies disappear when closed; persistent cookies remain until deleted.</p><h3>C. Information We Collect from Third Parties</h3><p><strong>Third-Party Services.</strong> Background check providers, insurers, financial partners, marketing providers. Data includes background info, insurance/payment details, fraud detection, loyalty program participation, and demographic information.</p><p><strong>Enterprise Programs.</strong> Employers or organizations may share your contact info if you use MXDrive through them.</p><p><strong>Concierge Service.</strong> Businesses may provide your contact info and ride details when booking rides for you.</p><p><strong>Referral Programs.</strong> If you are referred, we collect your info from the referrer. If you refer someone, they may be told.</p><p><strong>Other Users &amp; Sources.</strong> Law enforcement, insurers, or third parties may provide info (e.g., incidents).</p><h2>How We Use Your Information</h2><p>We use your personal information to:</p><p>Provide the MXDrive Platform</p><p>Maintain security and safety</p><p>Build and maintain the MXDrive community</p><p>Provide customer support</p><p>Improve the MXDrive Platform</p><p>Respond to legal obligations</p><h2>How We Share Your Information</h2><h3>A. Sharing Between MXDrive Users</h3><p><strong>Riders &amp; Drivers.</strong></p><p>Rider info shared with Driver: pickup location, name, photo, rating, stats, profile info, destination.</p><p>Driver info shared with Rider: name, photo, pronouns, rating, vehicle details, stats, and chosen profile info.</p><p><strong>Shared Rides.</strong> Rider names and photos are shared with other Riders.</p><p><strong>Rides Paid by Others.</strong> Details may be shared with the payer (date, cost, pickup/drop-off).</p><p><strong>Referrals.</strong> Referrers may receive confirmation/bonus info about your MXDrive use.</p><h3>B. Sharing with Third-Party Service Providers</h3><p>We share identifiers, financial info, commercial info, network activity, and location data with providers for:</p><p>Account servicing</p><p>Ride processing</p><p>Customer support</p><p>Driver applications and payments</p><p>Fraud prevention and insurance claims</p><p>Loyalty programs</p><p>Marketing/advertising</p><p>Analytics and research</p><h3>C. Legal Reasons</h3><p>We may share your data to comply with laws, respond to legal processes, enforce our Terms, prevent fraud, or protect rights and safety.</p><h3>D. Sale or Merger</h3><p>We may share data in connection with restructuring, merger, or sale of assets.</p><h3>E. With Your Consent</h3><p>With permission, we may disclose your information for other purposes.</p><h2>How We Store and Protect Your Information</h2><p>We retain information as long as necessary (e.g., account data until account deletion; ride/payment records for 7+ years for legal reasons). If you delete your account, some data may still be retained for safety, fraud prevention, or legal obligations.</p><h2>Your Rights and Choices</h2><h3>A. All Users</h3><p><strong>Email Subscriptions.</strong> Unsubscribe anytime from promotional emails. Transactional emails will still be sent.</p><p><strong>Text Messages.</strong> Opt out via STOP/START; full opt-out may affect platform use.</p><p><strong>Push Notifications.</strong> Disable in device settings (may affect ride alerts).</p><p><strong>Profile Information.</strong> Edit in account settings.</p><p><strong>Location.</strong> Disable in device settings (may limit features).</p><p><strong>Cookies.</strong> Adjust in browser settings.</p><p><strong>Do Not Track.</strong> Not supported by MXDrive.</p><p><strong>Deleting Account.</strong> Request deletion via privacy homepage. Certain data may be retained for legal/safety reasons.</p><h3>B. Data Rights</h3><p><strong>Right to Know.</strong> Access categories and specific pieces of data we collect.</p><p><strong>Right to Delete.</strong> Request deletion of collected data (subject to legal exceptions).</p><p><strong>Other Rights.</strong> Request info on third-party sharing for marketing; protection from discrimination.</p><p>Requests can be made via website or email. We may verify identity before fulfilling. Responses typically within 45 days.</p><h2>Children’s Data</h2><p>MXDrive is not directed to children and does not knowingly collect information from those under 13. If discovered, such data will be deleted.</p><h2>Links to Third-Party Websites</h2><p>The MXDrive Platform may link to external sites with their own privacy policies. We are not responsible for them.</p><h2>Changes to This Privacy Policy</h2><p>We may update this policy periodically. Material changes will be communicated via the Platform or email. Continued use means acceptance of the updated policy.</p><h2>Contact Us</h2><p>If you have questions about this Privacy Policy or need an alternative format:<br><strong>MXDrive</strong><br>support@MXDrive.us</p>