<p>Effective Date: May 11, 2026</p><p>At MXCar, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be provided for bookings, subscriptions, or services purchased through our platform.</p><h2>1. Booking Cancellation &amp; Refunds</h2><ul><li>Customers may request cancellation before the service starts.</li><li>Refund eligibility depends on the cancellation timing:<ul><li>More than 24 hours before service: Full refund</li><li>Within 24 hours of service: Partial refund may apply</li><li>After service has started/completed: No refund</li></ul></li></ul><h2>2. Failed or Duplicate Payments</h2><p>If a payment is deducted but the booking is not confirmed, or duplicate payment is made:</p><ul><li>The amount will be refunded within 5–7 business days to the original payment method.</li></ul><h2>3. Subscription Plans</h2><ul><li>Subscription or membership fees are generally non-refundable once activated.</li><li>In exceptional technical cases, MXCar may review refund requests individually.</li></ul><h2>4. Service Issues</h2><p>If you experience:</p><ul><li>Incorrect charges</li><li>Technical issues</li><li>Service not delivered</li></ul><p>You may contact support within 7 days of the transaction for review.</p><h2>5. Refund Processing Time</h2><p>Approved refunds are usually processed within:</p><ul><li>UPI/Wallets: 2–5 business days</li><li>Debit/Credit Cards &amp; Net Banking: 5–10 business days</li></ul><h2>6. Contact Us</h2><p>For refund-related queries, contact:</p><ul><li>Email: <a href="mailto:support@mxcar.com">support@mxcar.com</a></li><li>Website: MXCar Support</li></ul>